Refund policy

1. Return window
You may request a return within 30 calendar days after receiving your order. Email info@deerbrookcommerce.com with your order number, the item you wish to return, and the reason. We will provide return instructions and confirm how shipping will be arranged. Please contact us before sending an item so we can match the parcel to your order.

2. Change-of-mind returns
For a change-of-mind return, the lamp must be clean, undamaged, and complete with its supplied parts and accessories. You may open the package and carefully inspect the product. Opening the box alone does not make it ineligible. Items must not show damage, modifications, or use beyond reasonable inspection. Please use the original packaging where available, or equivalent protective packaging suitable for fragile lamp parts. Tell us if the original box is unavailable so we can advise on safe packing.

3. Damaged, defective, or incorrect items
Please report damage, a quality issue, or an incorrect item within 3 calendar days of delivery where possible. Send your order number and a description, plus photographs of the product, label, and packaging if safe and relevant. Stop using a lamp with damaged electrical components or broken parts. Do not attempt repairs or handle broken glass unnecessarily. We will assess the issue and arrange a return or another agreed resolution. Reporting after 3 days does not automatically remove your 30-day return eligibility or rights under applicable law.

4. Return shipping costs
Change of mind, an unsuitable size or style, or another customer-choice reason: the customer pays return shipping.
Confirmed damage, a quality issue, or an incorrect item attributable to us: Deerbrook Commerce pays reasonable return shipping and provides a prepaid label or collection instructions as appropriate.
If you are paying return postage, the cost depends on the package size, weight, origin, and carrier. Obtain a quote before sending and use a trackable service. Please follow our instructions for a seller-paid return rather than paying for an unapproved service yourself.

5. Return address
Deerbrook Commerce
DEERBROOK 79 COMMERCE LLC
227 EAGLE PASS, RADCLIFF, KY 40160, United States
Include your order number inside the parcel. Do not send payment-card details. Pack the shade and base securely to protect them in transit.

6. Inspection and fees
We will inspect returned items promptly and email you the outcome. There is no restocking fee. If a return has missing parts or damage unrelated to the original concern, we will explain our findings before deciding whether the return qualifies. We will not apply these conditions to deny remedies that applicable law requires for faulty or misdescribed goods.

7. Refunds
Approved refunds are returned to the original payment method within a maximum of 5 business days after approval. A full eligible return includes the price paid for the returned item and its applicable sales tax. Standard outbound shipping is free, so there is no outbound shipping charge to deduct. Customer-paid change-of-mind return postage is not reimbursed. There are no refund processing fees. If your refund is not visible after 5 business days, contact us so we can trace it with the payment provider. Our approval process does not extend any refund deadline required by law.

8. Cancellations and exchanges
Contact us within 24 hours of ordering to request a change or cancellation. An approved cancellation before shipment receives a full refund to the original payment method within 5 business days. We cannot guarantee a cancellation after processing or dispatch. We do not offer direct exchanges. To choose a different lamp, request an eligible return and place a separate order. This does not limit any remedy required by law.

9. Contact and legal rights
These terms are in addition to applicable consumer rights. Contact info@deerbrookcommerce.com for return assistance.
Customer service: Monday-Friday, 9:00 AM-6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.