FAQ

1. What does Deerbrook Commerce sell?
We sell table lamps for bedside tables, desks, consoles, and other indoor surfaces. Our current selection includes blue-green glass with a rope net, gray whitewashed ceramic, woven wicker, textured brass-finish styles, an antique brass-finish dome design, and a black geometric lamp with a pull chain. See the individual listing for the materials, dimensions, and intended use of each lamp.

2. How do I choose the right lamp size?
Measure the space available for both the base and the shade. Check the listed overall height and width, and allow room for switches, cords, and nearby objects. Our current selection includes lamps with listed heights from 16.25 to 27 inches. Use the exact dimensions on the product page rather than judging size from a styled room photograph.

3. Is a bulb included?
Check the included-items list for the lamp you choose. Bulb inclusion, bulb base, maximum wattage, and recommended bulb type can differ between models. A bulb appearing in a photograph does not by itself mean one is included. Contact us before ordering if the listing is unclear.

4. Are all lamps dimmable or touch-controlled?
No single control feature applies to the whole collection. Check the product page for the switch type and any stated dimming support. Do not assume that a lamp is dimmable, touch-controlled, rechargeable, or compatible with a particular smart bulb unless that model's information confirms it.

5. Can I use these lamps outside or in a bathroom?
Do not use a lamp outdoors or in a damp location unless its instructions and electrical rating specifically permit it. Follow the supplied instructions, use the required electrical supply and compatible bulb, and keep cords away from water and heat.

6. How should I clean my lamp?
Unplug the lamp and let the bulb cool first. Follow the care instructions for its finish and shade. Avoid soaking the base or allowing liquid into the socket or switch. Glass, ceramic, woven materials, and metal finishes may need different care, so contact us if you are unsure about a cleaning product.

7. Where do you deliver, and what does shipping cost?
Standard shipping is free ($0.00) to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

8. When will my order arrive?
Processing takes 1-2 business days and transit normally takes 3-7 business days, for an estimated total of 4-9 business days. The cutoff is 6:00 PM (UTC-5), Monday-Friday. Orders placed after the cutoff or on a weekend or U.S. federal holiday begin processing on the next business day.

9. How do I track an order?
We email tracking information after dispatch. The carrier may be USPS, DHL, UPS, or FedEx. Tracking activity normally appears within 24-48 hours after dispatch. Email us if it has not updated after that period or your delivery appears delayed.

10. Can I change or cancel an order?
Email info@deerbrookcommerce.com within 24 hours of placing the order. We will try to help before dispatch, but changes or cancellation cannot be guaranteed once processing or shipping has progressed. Approved pre-shipment cancellations are refunded to the original payment method within 5 business days.

11. Can I return a lamp?
You may request a return within 30 calendar days of delivery. Contact us first for instructions. You pay return shipping for a change of mind. We pay return shipping for confirmed damage, quality issues, or an incorrect item attributable to us. There is no restocking fee. Returns go to 227 EAGLE PASS, RADCLIFF, KY 40160, United States.

12. What if my lamp arrives damaged or incorrect?
Please email us within 3 calendar days where possible and keep the packaging. Include your order number and photographs if safe. Do not use a damaged lamp. Reporting after 3 days does not automatically remove return eligibility or applicable legal rights.

13. How long do refunds take, and do you offer exchanges?
Approved refunds are returned to the original payment method within a maximum of 5 business days. We do not offer direct exchanges. If you would like a different lamp, request an eligible return and place a new order.

14. Which payment methods can I use?
Available methods appear at checkout and may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. All prices are in USD. Applicable sales tax is shown before payment.

15. How can I contact you?
Email info@deerbrookcommerce.com. Customer service is available Monday-Friday, 9:00 AM-6:00 PM (UTC-5), excluding U.S. federal holidays. Phone: --.